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Accessibility statement

The eHealth Platform is doing their utmost to make the information available on this website accessible to all, in accordance with the Act of 19 July 2018 on the accessibility of websites and mobile applications of public administrations. Consult the full text of the Act of 19 July 2018 on the website of the Moniteur Belge (in French).

This accessibility statement applies to the website eHealth Platform Standards.

Compliance status

Based on a simplified audit, we can conclude that the website partially complies with the European standard EN 301 549 on accessibility of IT-applications. Please consult the PDF with the full text of EN 301 549 standard on the ETSI website.

Full compliance can only be guaranteed after performing an in-depth audit.

For more information, please consult the report on the simplified audit. 

Non-accessible content

No errors were detected during the audit. Only an in-depth audit can determine whether this website is fully compliant.

Some pages of the website contain non-accessible content and do not fulfil the following criteria, as they do not use HTML form controls and links.

Some pages on the site contain files (pdf, documents, videos, etc.) for which accessibility can’t be guaranteed with a simplified audit.

Proposed alternatives

There is currently no alternative for the non-accessible content. If you have any questions or problems to use a part of the content, please contact us.

Preparation of this accessibility statement

We have prepared the accessibility statement on the basis of:

  • A critical analysis on the basis of norm EN 301 549
  • Manual checks
  • The audit report
  • Tests realized with the screen reader JAWS (Job Access With Speech)
  • Internal testing by visually impaired persons.

The audit took place on 01/12/2025.

Consult the report on the simplified audit for this website. 

This statement was drawn up on 12/09/2023.

The last revision of this statement was done on 26/01/2026.

Improvement plan

We are constantly striving to improve the accessibility of our website. This is our action plan:

  • Correcting errors in the content: our editorial team is trained to correct content issues (such as insufficient contrast, missing image descriptions or incorrect title hierarchy) as soon as they are identified.
  • Resolving technical issues: technical issues discovered during our tests or reported by users are noted and addressed. We plan to implement these technical fixes at least once a year during our scheduled updates.

Contact details

Do you have questions or comments about the accessibility of this website? Please carry out the following steps in the order listed below:

  1. Initial contact
    eHealth Platform portal
    Address: Quai de Willebroek, 38 à 1000 Bruxelles
    Telephone:  +32-2-891 86 11
    You can also contact us by e-mail at study@ehealth.fgov.be. 
  2. Complaints procedure
    If you are not satisfied with the response or if you receive no reply, you can go through our complaints procedure via eHealth Platform or you can send an e-mail to ehealth.management@ehealth.fgov.be
  3. Federal Ombudsman
    If the response from eHealth Platform is not satisfactory, please contact our federal ombudsman.
    Address: Rue de Louvain 48, bte 6, 1000 Brussels
    Telephone: 0800 999 61 (free number) or +32 2 289 27 27 (if you are calling from abroad)
    Email: contact@mediateurfederal.be
    Website of the Federal Ombudsman